Introduction
In this guide, you will learn how to:
- Login to the Helpdesk system
- Create your ticket
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Type your login credentials (same as your email account)
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You can check 'Remember me' so you are kept logged in to the system for a longer period of time
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Click 'Log In'
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Using the drop down boxes, you need to select what your query is about
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You must choose an option for all of the drop down boxes you are presented with
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Please provide as much information as possible. Do remember that your request will be dealt with by real humans, so please be courteous as possible.
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Set the priority for your request. Please use your professional judgment here.
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Click 'Save' when you have completed your request
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You may need to click on the 'Save' button twice
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A confirmation message should show up
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A confirmation message will also be sent to you
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You may check all of your requests on the 'History' page. However, you will always receive emails when your request status changes.
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